Many Oswego students were distraught and left with no service after Verizon landline servers went down late Tuesday evening.
The outage was felt city wide for Verizon customers, one of the most used cell phone companies by Oswego students due to the great reputation. For the many customers who were not able to make or receive calls on Tuesday night, it was a long and frustrating event.
"The landline also connects to cell phone severs as well," Verizon Wireless spokesperson, John O’Malley said. "All cell sites are connected to each other and are also connected in the end to a landline server."
Though Verizon isn’t sure of the exact details surrounding the outage, Verizon Wireless users were for the most part left with no way of contacting the company due to the service breakdown.
"I thought it was messed up because of the weather and at the same time extremely aggravating due to the fact Verizon supposed to be one of the companies with the best service," Sophomore Crystal Blair said. "I had no service from 7 p.m. on Tuesday until 7 a.m. on Wednesday and had to tell a friend to text my mother and tell her to call my room number."
This issue affected four local cell sites in Oswego and was eventually restored. "The problem was identified Tuesday night and again Wednesday morning but was fixed, so the service was up and running by 9 a.m. on Wednesday," O’Malley said. Some Oswego State students found this problem to be more frustrating than others. "There are other means of communications such as e-mail, Facebook and Skype," sophomore Danielle Wayman said. "It’s not the end of the world."
Verizon responded rapidly by trying to restore the service as soon as possible but with a situation like a landline server going down, there is not much that can be done to restore it as fast as people would want.
"We can’t predict these things, so yes, it can happen again," O’Malley said. "They are working hard to figure out what triggered it this time."
This issue is not something that happens often and Verizon users continue to support and would not take this situation serious. "I have been a Verizon customer for eight years and in Oswego for four years and this has never happen before," Senior, Sierra Willard said. "I was in complete shocked."
"Overall, we tried to fix is as soon as possible and will try to make sure there will be no further interruptions," O’Malley said.